General FAQ
You will find the most frequently asked general questions asked by all our customers below:
Standard Delivery:
Delivery time: 8 to 20 working days, depending on the volume of orders we receive.
Why these delays?
Delivery times may seem long, but they are necessary to ensure that each product meets our quality standards. Here are some reasons for these delays:
Customization : Our mats are personalized to your specifications. This requires additional production time to ensure every detail is executed perfectly.
Quality : Each product goes through rigorous quality checks to ensure that you will receive an item that meets your expectations.
We thank you for your patience and understanding. If you have any questions regarding your order, please do not hesitate to contact us.
Delivery costs for our mats vary depending on the destination. Here are the details :
Europe : €5.99 or £
Switzerland : 6.99 CHF
International : $8.99
For more detailed information on delivery times, please see our delivery page or contact us directly.
We strive to prepare and ship all orders as quickly as possible. Orders are forwarded to our warehouse as soon as possible for preparation once payment has been verified.
If your package has already been delivered, you can return the items you do not wish to keep within 30 days of delivery. We invite you to review our Return Policy for more information.
Yes, it is possible to modify your order.
Modification of the chosen item:
You have up to 12 hours after placing your order to change the selected item. If you wish to modify your choice, please contact us within this time frame.
Correction of personal information:
You have up to 24 hours after placing your order to correct any errors in your personal data, such as the delivery address or phone number.
How to request a modification:
- Send an email to "support@cheerdecors.com" indicating the desired changes.
- For item changes, specify the new item you wish to receive.
- For address corrections, provide the new correct information.
After these deadlines, we will no longer be able to make changes to your order, as it will already be in processing and shipping.
If you have any questions or concerns, please do not hesitate to contact us. We are here to help you.
To track your order, you can write to us at the following email address: support@cheerdecors.com . Our customer service will be happy to provide you with the current status of your order.
Yes, customizing our mats is completely free! Take advantage of this opportunity to create a unique mat that perfectly matches your tastes and your interior.
We offer a variety of payment methods to meet your needs, which support major credit and debit cards. Additionally, we offer specific payment methods depending on the country.