General FAQ
You will find the most frequently asked general questions asked by all our customers below:
Standard Delivery:
Delivery time: 8 to 20 working days, depending on the volume of orders we receive.
Why these delays?
Delivery times may seem long, but they are necessary to ensure that each product meets our quality standards. Here are some reasons for these delays:
Customization : Our mats are personalized to your specifications. This requires additional production time to ensure every detail is executed perfectly.
Quality : Each product goes through rigorous quality checks to ensure that you will receive an item that meets your expectations.
We thank you for your patience and understanding. If you have any questions regarding your order, please do not hesitate to contact us.
Shipping is completely free for all countries !
We strive to prepare and ship all orders as quickly as possible. Orders are forwarded to our warehouse as soon as possible for preparation once payment has been verified.
If your package has already been delivered, you can return the items you do not wish to keep within 30 days of delivery. We invite you to review our Return Policy for more information.
Yes, it is possible to modify your order. To do this, please email us within 12 hours of placing your order. We will cancel your initial order so that you can place a new one with your desired changes. Note that this option is only available if the order has not yet been shipped.
To track your order, you can write to us at the following email address: support@cheerdecors.com . Our customer service will be happy to provide you with the current status of your order.
Yes, customizing our rugs is completely free! Take advantage of this opportunity to create a unique mat that perfectly matches your tastes and your interior.
We offer a variety of payment methods to meet your needs, which support major credit and debit cards. Additionally, we offer specific payment methods depending on the country.