Our FAQ
General FAQ
Standard Delivery :
Delivery time: 8 to 20 working days, depending on the volume of orders we receive.
Why these delays?
Delivery times may seem long, but they are necessary to ensure that each product meets our quality standards. Here are some reasons for these delays:
Customization : Our mats are personalized to your specifications. This requires additional production time to ensure every detail is executed perfectly.
Quality : Each product goes through rigorous quality checks to ensure that you will receive an item that meets your expectations.
We thank you for your patience and understanding. If you have any questions regarding your order, please do not hesitate to contact us.
Delivery is completely free for all countries!
We strive to prepare and ship all orders as quickly as possible. Orders are forwarded to our warehouse as soon as possible for preparation once payment has been verified.
If your package has already been delivered, you can return the items you do not wish to keep within 14 days of delivery. We invite you to review our Return Policy for more information.
Yes, it is possible to modify your order.
Change of selected item :
You have up to 12 hours after placing your order to change the selected item. If you wish to modify your choice, please contact us within this time frame.
Correction of personal information :
You have up to 24 hours after placing your order to correct any errors in your personal details, such as delivery address or phone number.
How to request a modification :
- Send an email to "support@cheerdecors.com" with the desired changes.
- For item changes, specify the new item you wish to receive
- For address corrections, provide the new correct details.
After these time limits, we will no longer be able to make changes to your order as it will already be in processing and shipping.
If you have any questions or concerns, feel free to contact us. We are here to help
To track your order, you can write to us at the following email address: support@cheerdecors.com . Our customer service will be happy to provide you with the current status of your order.
Yes, customizing our mats is completely free! Take advantage of this opportunity to create a unique mat that perfectly matches your tastes and your interior.
We offer a variety of payment methods to meet your needs, which support major credit and debit cards. Additionally, we offer specific payment methods depending on the country.
FAQ about our mats
The diatomite mat is made from diatoms, a natural material that is extremely absorbent, antibacterial, and eco-friendly. It helps to quickly dry moisture and keep your space clean.
Our mats are designed to be easily washable, even with stains. To clean, simply use a little dishwashing liquid and a clean cloth. Rub on the part where the stain appears and do it as quickly as possible. You don't have to worry about the color, it will remain intact after cleaning.
Choosing our mats means opting for unrivaled quality and customization. Here are some reasons:
- Customizable : Our mats can be personalized according to your tastes and needs, which is a rare offering on the market.
- Designs : All our designs are unique. Created by us, you will find the ideal mat for your interior!
- Exceptional material : Made from diatomite, our mats offer remarkable benefits.
- Easy to clean : They clean quickly and effectively, regardless of the stain.
- Waterproof and non-slip : Our mats are designed to be waterproof and feature a non-slip surface, ensuring safety and durability.
These characteristics make our mats an ideal choice to combine aesthetics, practicality and quality.
Our mats are made of diatomite. This natural material is recognized for its excellent absorbent properties, its ease of cleaning, and its waterproof and non-slip nature. Diatomite also ensures exceptional durability and performance, making our mats a practical and aesthetic choice for your interior.
Our mats are designed to perform much better than traditional mats. Thanks to the exceptional quality of diatomite, they can last for many years. By taking a minimum of precautions and maintaining them correctly, you can expect remarkable longevity, making our matss a lasting investment for your home.
Yes, one of the main advantages of diatomite mats is their ability to absorb moisture quickly and efficiently, making them a perfect choice for areas like bathrooms.
Yes, the diatomite mat reduces the growth of mold and bacteria, making it ideal for people with allergies.
Yes, thanks to its absorbent properties, the diatomite mat helps eliminate bad odors, especially in damp environments.
Yes, diatomite mats are made from natural materials and are fully biodegradable, making them an environmentally friendly choice.
Diatomite mats can be used outdoors, but it is recommended to protect them from extreme conditions and store them in case of bad weather.