At CheerDecors, we are committed to providing high quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, you may return items in accordance with our returns and refund policy below.
Return Conditions
Our return policy lasts 14 days. If more than 14 days have passed since you received your package, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Return Procedure
If your item is damaged or defective, please contact our customer service by email at support@cheerdecors.com, providing details about the product along with photos.
Once your return is received and inspected, we will send you an email confirming that we have received the returned item. We will also notify you if your refund has been approved or denied. If your request is approved, we will send you detailed instructions on how to return your product.
Refunds
If your request is approved, your refund will be processed, and your credit card or original payment method will be automatically credited within 10 days.
The purchase price of your order will be refunded, along with any shipping costs associated with your return.
Delayed or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. Refund processing often involves a delay before being displayed.
If you’ve done all of this and still have not received your refund, please contact us at: support@cheerdecors.com.
Non-Returnable Items
Only regularly priced items are eligible for refunds. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they were originally defective or damaged. If you need to exchange your item for the same product, please send us an email at support@cheerdecors.com.